FAQ's

 

Q: How much do you charge for delivery?
A: Our standard delivery charge is £5.90 for all orders in mainland UK.

For deliveries to the Scottish Highlands and offshore UK areas please contact us on 01865 339 366 to obtain a delivery cost.

 

Q: How long do I have to return something I don’t want?
A: 14 days from the day you receive the item.

 

Q: What hours is your customer service team available?
A: We are available week days from 8-6pm

 

Q: Can you send orders outside the UK?
A: Unfortunately not, we are currently only available to deliver within the UK.

 

Q: How do I claim VAT exemption?
A: During the signup process you will be asked to confirm if you qualify for VAT exemption, this is a self certification. You can read more a bout it here

 

Q: Something is faulty... What do I do?
A: Sorry to hear that this has happened. Please contact our customer service team on 01865 339366 and they will help you resolve this.

 

Q: How do I add something to my order?
A: Once an order is complete we are unable to add any further products.