Returns & Exchanges

Returning products is easy and free. You need to let us know that you like to return an item(s) within 14 days or receipt.

Then there are three steps:

  1. Go to our website and click on ‘My Product Returns’ and simply select the items that you wish to return, OR call us on 01865 339366 to let us know you would like to return an item. 
  2. Please print out and attach the return parcel label. If you have called us we will email you your label so you can print this at home. 
  3. Please take this to your local post office and make sure you obtain proof of postage. For larger items we will arrange a courier collection.
  4. Once we have received the parcel your refund will be processed. Please allow 7-10 working days for your refund to be processed.

If you would prefer an exchange or have any questions about the item you have recieved please call us on 01865 339366 an our team will be happy to help.

We value our customers feedback so please let us know the reason for your return so we can work on ways to improve our products and services.