Returns & Exchanges
Returning products is easy and free. You need to let us know that you want to send it back within 14 days.
Then there are three steps:
- EITHER go to our website and click on ‘My Product Returns’ and just click the items that you wish to return, OR give us a ring on 0800 9803961. It would also be very helpful if you could let us know the reason that you would like to return the product so that we can improve it – or the way we package it. Whichever method you use we will email you a Returns Authorisation number.
- Please print out the return parcel label that we will also send you by email. If you prefer we can post this to you instead – just call us or drop us an email. Then, we will put you in touch with our courier, Hermes, to arrange a time to suit you for them to pick up the parcel.
- When we receive the parcel we will email you to let you know. Then when we have checked everything is ok with the returned item (e.g. it is still in original packaging, unused etc.) we will immediately process the refund back to you.
If you would prefer an exchange, please call us on 0800 9803961 and we will arrange it.