Spring Chicken Privacy and Security Policy

Your Data

Our aim is to provide you with a private browsing experience and do not ask you for any information while your browse the site.

When you register for an account, we need to collect some personal details from you in order to process your order. This information allows us to identify you and includes details such as your name, address, email address and telephone number.

This information is sent from your browser to our secure server using 128-bit encryption technology which is the highest level possible. The information is then held in our secure database.

Our servers are located in London hosting facility and protected by a firewall.

Data Protection Act

Our data collection and storage is governed by the rules of the UK Data Protection Act and associated legislation.

Security

Our site’s checkout and account system uses a 128-bit secure certificate from Go Daddy to encrypt all personal information sent from your browser to our server. This makes it almost impossible for a hacker to intercept your details and read them.

Your browser will show a padlock icon to indicate that a secure connection has been established. Depending on the browser you are using, you may get asked if you’d like to use a secure connection.

Credit Card Details

Spring Chicken uses the SagePay payment gateway to securely process all credit and debit card payments. This means that we do not store your credit card numbers with your order records.

Cookies

Your Acknowledgement

Our hope is that after you have read the details below you will have enough information about the ‘cookies’ used on the Spring Chicken website and how we use them.

By navigating around the Spring Chicken website we will assume you are happy with ‘cookies’ being set by us to improve your experience at Spring Chicken online.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. They do not store any password or credit card information.

You can configure your browsers to stop accepting cookies. Please see our cookie configuration section below.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer.

Cookies contain information that is transferred to your computer's hard drive and are either

  • Session based which disappear once you have left our site
  • Permanent which are saved on your hard drive and used at later visits

How we use Cookies

We use the following types of cookies on our site

Strictly necessary cookies.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of region).

Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
The following services set permanent cookies during your visit

Google Analytics
This website uses Google Analytics to help analyse how visitors use this site. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form.
The information collected in Google Analytics may be used by Spring Chicken to display advertisements to you on third party web sites. Spring Chicken and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone's past visits to your website.

Olark
This web site provides the Livechat functionality on the website and collects standard internet log information on how it has been used.

Cookie Configuration

You can configure your browser to accept or reject all ‘cookies’. You can tell your browser to alert you each time a website wants to set a cookie on your site.

If you choose to disable all cookies in your browser, this will restrict the cookies that Spring Chicken uses to manage the web site and will have an effect on the functionality. This will also apply to all other websites.

If you would like to block ‘cookies’ that are set by Spring Chicken you can do this through your web browser settings.

Instructions for how to do this for the four most used web browsers are below. For other browsers and mobile phones please refer to the help guides.

Safari
1. Go to the Safari menu.
2. Click on the Preferences.
3. Click the ‘Security’ tab.
4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Options...'
3. Click on 'Privacy’ Tab in the top section
4. From the drop down box select ‘Use custom setting for history’
5. Un-tick the box that says 'Accept Cookies From sites'
6. Click OK and Close the screen.

Internet Explorer 7.0+
1. Click on 'Tools' in the menu bar
2. Click on 'Options'
3. Click on 'Privacy' Tab on top section
4. Click on the 'Advanced" button
5. Select ‘Prompt’ for both ‘First party cookies’ and ‘Third Party Cookies’
6. Click OK and Close the screen.

Google Chrome 8.0+
1. Click on 'Tools Menu'
2. Click on 'Options'
3. Click on 'Under the Bonnet'
4. Click on 'Cookie Setting' button and tick ‘Block all third-party cookies without exception’ 5. Close the screen.