Monitored Centra Pulse Telecare Alarm & Fall Detector Package

Home from hospital? Get safely back on your feet.

£138.31 - £472.89 inc VAT £115.26 - £394.08 ex VAT
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£138.31 - £472.89 inc VAT £115.26 - £394.08 ex VAT
Product Code: SC02315

This product is eligible for free delivery. This product is eligible for free delivery.

Zero Vat This item is available without VAT for those legally entitled to exemption. Please indicate your eligibility at checkout.

Home from hospital? Get safely back on your feet.

As we grow older it's so valuable to be able to stay in the comfort and privacy of our own home. It's also important to have someone to call on should things go wrong. Preferably someone who knows about your individual health problems, who understands and can get you the help you need quickly, any time of the day or night. The Telecare Alarm is designed to do just this. It's a personal alarm worn around the neck or wrist and it puts a real person just a touch of a button away.

If you need assistance you just press the button to trigger a call from the main unit (positioned next to your landline) to a specially trained and experienced member of staff at the UK based Centra Pulse call centre where all your details are held. They will speak directly to you via a two way loud speaker on the central unit. You can talk to them and ask them to call a friend or relative or to contact the emergency services. They'll stay on the line to offer a friendly ear until they're sure you're safe. The speaker is loud enough that it's usually possible to hear even if you are not in the same room. If you're unable to speak back there's no need to worry, they'll still make sure help is on its way. It works all over the house or even in the garden, provided the pendant is within 200 feet of the unit.

This package includes a special fall alert device as well as the standard Touch Pendant. This is especially useful upon discharge from hospital, when you are recuperating and may feel particularly unsteady on your feet. It works to detect impact and directional movement, so it can tell when you may have fallen and therefore require emergency assistance. It works in the same way as the pendant. The main unit alerts the Centra Pulse monitoring team who will talk to you to find out whether or not you have fallen and then send whatever help you may require. You will also have use of a separate pendant which can be used as a back up device in high risk areas such as the bathroom.

A Telecare Alarm Package can usually be sent out to you within 24 hours. The system is easy to install and comes with full instructions. However we highly recommend that you request a visit from a Centra Pulse engineer who will come out at your convenience to install and demonstrate the device. They will take time with you to fully explain everything and make sure you are confident in using the alarm. Many people find it useful to have a friend or relative with them to help remember all the important questions. You will be asked to complete an information form where you should include contact details for friends and relatives, any health information you think is relevant and a Key Safe code, if you have one, to allow the emergency services to get in more easily. You can rest assured that any information you provide will be held securely and treated confidentially. You will be given the option to pay in full for either three or twelve months' rent plus Centra Pulse care. There after payment is made by direct debit on a monthly, quarterly or annual basis at your discretion. The alarm is rented, so should any problems occur, a replacement system will be sent out immediately. You don't even need to change the batteries. A low battery alert will be sent to Centra and they will contact you to arrange for a whole replacement device to wing its way to you.

Spring Chicken Review Available


  • Telecare Alarm with Fall Detection
  • Home assistance alarm: touch a button to speak to trained staff and quickly get the help you need
  • Touch operated assistance alarm worn as a pendant, around the wrist, as a clip or sucker
  • Alarm base unit with alert button and 2-way loud speaker
  • Connects to UK based trained, staff at a specialised call centre
  • Experienced staff offer reassurance and contact friends, relatives or emergency services as required
  • Fall detection kit senses impact and directional movement and alerts Centra to a possible fall
  • Personal health and access information is securely held to help us provide the most effective service
  • Unit must be positioned within 6 feet of a phone line and within reach of a plug socket
  • Normal phone line remains fully operational
  • If you do not have access to a landline please contact us for alternative recommendations
  • When your touch pendant flashes to indicate low batteries, please contact Centra for a replacement
  • Unit operates within 100-200 feet of touch pendant
  • Full accreditation by Telecare Services Association (TSA)
  • 24/7 reassurance, 365 days a year
  • The Centra Pulse Team have been providing care and support for over 30 years
  • Each team member receives over 80 hours of training
  • Customer service satisfaction: 99.7%
  • Telecare Alarms can usually be dispatched within 24 hours
  • Self-installation and postal registration possible
  • We recommend you request a full demonstration, installation and assisted registration - available at your convenience
  • Self installation and postal registration: £30
  • Full installation, demonstration and registration: £55
  • Additional pendants are available on request
  • Most people who need a Telecare Alarm will be eligible for VAT exemption on this item
  • Ideal when used in conjunction with a Key Safe
  • 72 hour battery back up in the event of a power cut
  • Call centre alerted and home announcement made in the event of power cut
  • Rental and payment options: self-installation with 3 months' rent in full, Centra installation with 3 months' rent in full, self-installation with 12 months' rent in full, Centra installation with 12 months' rent in full
  • Following 3 or 12 month contract payments are made by direct debit on a monthly, quarterly or annual basis
  • If your circumstances change you may cancel the contract and return your alarm

Spring Chicken Review

Home from hospital? Get safely back on your feet.

Telecare alarms have provided reassurance and peace of mind to thousands of people for over 30 years. For as little as £3.24 per week you can rent an alarm unit with a touch operated pendant. It may be a cliché, but here we really can put a price on peace of mind. Wherever there's an alarm, there's a family with their own story about the difference their Telecare Alarm and the support of the Centra Pulse Team has made to them. Very often a Telecare Alarm is recommended upon coming out of hospital. Following an operation or period of ill health most people are keen to get home and relax in the comfort of familiar surroundings. There's no doubt that, psychologically, this can be the best thing. However, getting the right care in place is key to making as full a recovery as possible. It is here that a Telecare Alarms plays a vital role. Whatever care you have arranged, be it regular visits from family and friends, the support of professional carers or just making sure you take it easy, the Centra Pulse line is on hand 24 hours a day, 7 days a week to make sure you get emergency assistance should anything go wrong. The fall detection sensor gives added security. There is no need to press the button to alert the call centre, this device knows when a may have fallen and proceeds to check on them and get assistance if requested or if they find no response. This is particularly useful if a user is unconscious and can't press the button on the pendant. Numerous people relate how, if it wasn't for Centra Pulse and their timely action, they wouldn't be here today. For others, just to know that the pendant is there is enough to help them regain the confidence to live independently in their own home. This can be especially important following the death of a spouse. Even if family live nearby, many older people don't feel they want to disturb them, especially at night. They can even become seriously ill because they don't want to put anyone to any trouble. You can feel free to call on the Centra Pulse team whenever you need them. With a whopping 99.7% customer satisfaction rating, customers report that the staff are friendly, discerning and helpful whether there's a serious situation or a minor concern. Many family carers report that their relative now encourages them to go away on holiday because of the confidence the Telecare Alarm gives them. Equally carers feel safe in the knowledge that Centra Pulse are always available and they have all the information they need to get help for their loved one should they fall ill. Centra Pulse emphasise the importance of giving them as much detailed information as possible when you first sign up. It is useful if a relative is available to help with this.  It is good to have contact details for local relatives as well as friends and neighbours. Giving details of any likely medical conditions enable them to act appropriately and quickly. Clients report that they find the pendant easy to operate and they are particularly impressed by the range of the unit. For example, one lady fell over outside her house whilst wearing the pendant and, because she was still in range of the unit she was able to alert the Centra Pulse team. Even though she was too far away to speak through the unit Centra Pulse contacted a neighbour who immediately found and took care of her. Just one example of how a small safety device can make a big difference to the well-being of an individual. This is a simple but potentially like saving piece of equipment.

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