Monitored Centra Pulse Telecare Alarm & Bogus caller alarm Package

Home - safe and sound

£100.22 - £320.49 inc VAT £83.52 - £267.08 ex VAT
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£100.22 - £320.49 inc VAT £83.52 - £267.08 ex VAT
Product Code: SC02314

This product is eligible for free delivery. This product is eligible for free delivery.

Zero Vat This item is available without VAT for those legally entitled to exemption. Please indicate your eligibility at checkout.

Home - safe and sound

As we grow older it's so valuable to be able to stay in the comfort and privacy of our own home. It's also important to have someone to call on should things go wrong. Preferably someone who knows about your individual health problems, who understands and can get you the help you need quickly, any time of the day or night. The Telecare Alarm is designed to do just this. It's a personal alarm worn around the neck or wrist and it puts a real person just a touch of a button away.

If you need assistance you just press the button to trigger a call from the main unit (positioned next to your landline) to a specially trained and experienced member of staff at the UK based Centra Pulse call centre where all your details are held. They will speak directly to you via a two way loud speaker on the central unit. You can talk to them and ask them to call a friend or relative or to contact the emergency services. They'll stay on the line to offer a friendly ear until they're sure you're safe. The speaker is loud enough that it's usually possible to hear even if you are not in the same room. If you're unable to speak back there's no need to worry, they'll still make sure help is on its way. It works all over the house or even in the garden, provided the pendant is within 200 feet of the unit.

This package includes a bogus caller alert. Safety surrounding cold callers is one of the main concerns older people face when living alone. We've all had experiences where someone comes to the door and we're not quite sure about them or something just doesn't feel right. With the bogus caller alert, you are not alone. This clever device fits in your hallway to the left of your front door and it looks like an ordinary light switch. If you feel uneasy you can press the switch without attracting the attention of the caller and a Centra Pulse operative will be alerted to the fact that you have a possible suspicious caller. They'll listen in to the conversation through the main unit. They can then speak to you, question the caller if you wish or contact the emergency services, as required. They have been trained to make a judgment on which action is most appropriate, so you will always have experienced back up.

A Telecare Alarm Package can usually be sent out to you within 24 hours. The system is easy to install and comes with full instructions. However we highly recommend that you request a visit from Centra Pulse engineer who will come out at your convenience to install and demonstrate the device. They will take time with you to fully explain everything and make sure you are confident in using the alarm. Many people find it useful to have a friend or relative with them to help remember all the important questions. You will be asked to complete an information form where you should include contact details for friends and relatives, any health information you think is relevant and a Key Safe code, if you have one, to allow the emergency services to get in more easily. You can rest assured that any information you provide will be held securely and treated confidentially. You will be given the option to pay in full for either three or twelve months' rent plus Centra Pulse care. There after payment is made by direct debit on a monthly, quarterly or annual basis at your discretion. The alarm is rented, so should any problems occur, a replacement system will be sent out immediately. You don't even need to change the batteries. A low battery alert will be sent to Centra and they will contact you to arrange for a whole replacement device to wing its way to you.

Spring Chicken Review Available


  • Telecare Alarm with Bogus Caller Switch
  • Home assistance alarm: touch a button to speak to trained staff and quickly get the help you need
  • Touch operated assistance alarm worn as a pendant, around the wrist, as a clip or sucker
  • Alarm base unit with alert button and 2-way loud speaker
  • Connects to UK based trained, staff at a specialised call centre
  • Experienced staff offer reassurance and contact friends, relatives or emergency services as required
  • Bogus caller switch fits discreetly to left of front door
  • Designed to look like a light switch
  • Allows Centra Pulse to support you in the event of a suspected bogus caller
  • Personal health and access information is securely held to help us provide the most effective service
  • Unit must be positioned within 6 feet of a phone line and within reach of a plug socket
  • Normal phone line remains fully operational
  • If you do not have access to a landline please contact us for alternative recommendations
  • When your touch pendant flashes to indicate low batteries, please contact Centra for a replacement
  • Unit operates within 100-200 feet of touch pendant
  • Full accreditation by Telecare Services Association (TSA)
  • 24/7 reassurance, 365 days a year
  • The Centra Pulse Team have been providing care and support for over 30 years
  • Each team member receives over 80 hours of training
  • Customer service satisfaction: 99.7%
  • Telecare Alarms can usually be dispatched within 24 hours
  • Self-installation and postal registration possible
  • We recommend you request a full demonstration, installation and assisted registration - available at your convenience
  • Self installation and postal registration: £30
  • Full installation, demonstration and registration: £55
  • Additional pendants are available on request
  • Most people who need a Telecare Alarm will be eligible for VAT exemption on this item
  • Ideal when used in conjunction with a Key Safe
  • 72 hour battery back up in the event of a power cut
  • Call centre alerted and home announcement made in the event of power cut
  • Rental and payment options: self-installation with 3 months' rent in full, Centra installation with 3 months' rent in full, self-installation with 12 months' rent in full, Centra installation with 12 months' rent in full
  • Following 3 or 12 month contract payments are made by direct debit on a monthly, quarterly or annual basis
  • If your circumstances change you may cancel the contract and return your alarm


Technical description If choosing self-installation a screwdriver and competent DIY-er will be required

Spring Chicken Review

Home - safe and sound

Telecare alarms have provided reassurance and peace of mind to thousands of people for over 30 years. For as little as £3.24 per week you can rent an alarm unit with a touch operated pendant, putting emergency help just a touch away. It may be a cliché, but here we really can put a price on peace of mind. Wherever there's an alarm, there's a family with their own story about the difference their Telecare Alarm and the support of the Centra Pulse Team has made to them. Users relate how the Centra Pulse Alarm team's timely action is the reason they're here today. Many more express how it gives them the confidence to live independently, knowing that, should anything go wrong, they can talk to Centra Pulse any time of the day or night. No need to struggle to the phone in an emergency. For people living alone, it's not just potential ill health that can cause concern - suspicious callers can be a big worry. This Telecare package includes a discreet bogus caller alert. Made to look just like a light switch this allows you to alert the Centra Pulse team who can lend an experienced ear and give whatever support is needed.

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