Monitored Centra Pulse Dementia Safety Package

Safely home

£135.05 - £459.84 inc VAT £112.54 - £383.20 ex VAT
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£135.05 - £459.84 inc VAT £112.54 - £383.20 ex VAT
Product Code: SC02317

This product is eligible for free delivery. This product is eligible for free delivery.

Zero Vat This item is available without VAT for those legally entitled to exemption. Please indicate your eligibility at checkout.

Safely home

As we grow older it's so valuable to be able to stay in the comfort and privacy of our own home. It's also important to have someone to call on should things go wrong. Preferably someone who knows about your individual health problems, who understands and can get you the help you need quickly, any time of the day or night. The Telecare Alarm is designed to do just this. It's a personal alarm worn around the neck or wrist and it puts a real person just a touch of a button away.

If you need assistance you just press the button to trigger a call from the main unit (positioned next to your landline) to a specially trained and experienced member of staff at the UK based Centra Pulse call centre where all your details are held. They will speak directly to you via a two way loud speaker on the central unit. You can talk to them and ask them to call a friend or relative or to contact the emergency services. They'll stay on the line to offer a friendly ear until they're sure you're safe. The speaker is loud enough that it's usually possible to hear even if you are not in the same room. If you're unable to speak back there's no need to worry, they'll still make sure help is on its way. It works all over the house or even in the garden, provided the pendant is within 200 feet of the unit.

This package includes a smoke detector and flood alert. It is particularly recommended for dementia sufferers who might tend to leave a tap running or forget to turn off the oven. The smoke detector is mounted to the ceiling in the usual way but when smoke is detected it not only sounds an alarm but alerts the monitoring team. They will then speak to you to find out what has happened and send the emergency services if required. The flood alert device sits on the floor next to the bath or sink. If water touches both sensors located on the underside of the detector the alarm will sound and the friendly monitoring team will be alerted. The flood detector is not fixed down so it can be moved from room to room and placed in a sensible location to avoid any accidental splashing.

A Telecare Alarm Package can usually be sent out to you within 24 hours. The system is easy to install and comes with full instructions. However we recommend that you request a visit from a Centra Pulse engineer who will come out at your convenience to install and demonstrate the device. They will take time with you to fully explain everything and make sure you are confident in using the alarm. Many people find it useful to have a friend or relative with them to help remember all the important questions. You will be asked to complete an information form where you should include contact details for friends and relatives, any health information you think is relevant and a Key Safe code, if you have one, to allow the emergency services to get in more easily. You can rest assured that any information you provide will be held securely and treated confidentially. You will be given the option to pay in full for either three or twelve months' rent plus Centra Pulse care. There after payment is made by direct debit on a monthly, quarterly or annual basis at your discretion. The alarm is rented, so should any problems occur, a replacement system will be sent out immediately. You don't even need to change the batteries. A low battery alert will be sent to Centra and they will contact you to arrange for a whole replacement device to wing its way to you.

Spring Chicken Review Available


  • Home assistance alarm with smoke detector
  • Touch a button to speak to trained staff and quickly get the help you need
  • Touch operated assistance alarm worn as a pendant, around the wrist, as a clip or sucker
  • Alarm base unit with alert button and 2-way loud speaker
  • Connects to UK based trained, staff at a specialised call centre
  • Smoke detector screws to ceiling: sounds alarm and alerts Centra Pulse call centre
  • Flood detector sounds alarm and alert call centre if water is detected
  • To be placed on bathroom or kitchen floor
  • Recommended for dementia sufferers
  • As with all standard smoke detectors, it should not be installed in a kitchen
  • Experienced staff offer reassurance and contact friends, relatives or emergency services as required
  • Personal health and access information is securely held to help us provide the most effective service
  • Unit must be positioned within 6 feet of a phone line and within reach of a plug socket
  • Normal phone line remains fully operational
  • If you do not have access to a landline please contact us for alternative recommendations
  • When your touch pendant flashes to indicate low batteries, please contact us for a replacement
  • Unit operates within 100-200 feet of touch pendant
  • Full accreditation by Telecare Services Association (TSA)
  • 24/7 reassurance, 365 days a year
  • The Centra Pulse Team have been providing care and support for over 30 years
  • Each team member receives over 80 hours of training
  • Customer service satisfaction: 99.7%
  • Telecare Alarms can usually be dispatched within 24 hours
  • Self-installation and postal registration possible
  • We recommend you request a full demonstration, installation and assisted registration - available at your convenience
  • Self installation and postal registration: £30
  • Full installation, demonstration and assisted registration: £55
  • Additional pendants are available on request
  • Most people who need a Telecare Alarm are eligible for VAT exemption on this item
  • Ideal when used in conjunction with a Key Safe
  • 72 hour battery back up in the event of a power cut
  • Call centre alerted and home announcement made in the event of power cut
  • Rental and payment options: self-installation with 3 months' rent in full, Centra installation with 3 months' rent in full, self-installation with 12 months' rent in full, Centra installation with 12 months' rent in full
  • Following 3 or 12 month contract payments are made by direct debit on a monthly, quarterly or annual basis
  • If your circumstances change you may cancel the contract and return your alarm


Technical description If choosing self-installation a screwdriver and competent DIY-er will be required

Spring Chicken Review

Safely home

Telecare alarms have provided reassurance and peace of mind to thousands of people for over 30 years. For as little as £3.24 per week you can rent an alarm unit with a touch operated pendant, putting emergency help just a touch away. It may be a cliché, but here we really can put a price on peace of mind. Wherever there's an alarm, there's a family with their own story about the difference their Telecare Alarm and the support of the Centra Pulse Team has made to them. This package includes a smoke detector and flood detector. It is recommended for people suffering from dementia, as it can provide the necessary safety and reassurance to allow sufferers to stay in their own home as long as possible. Numerous people relate how, if it wasn't for Centra Pulse and their timely action, they wouldn't be here today. For others, just to know that the pendant is there should they need it is enough to help them regain the confidence to live independently in their own home. This can be especially important following the death of a spouse. Even if family lives nearby, many older people don't feel they want to disturb them, especially at night. They can even become seriously ill because they don't want to put anyone to any trouble. You need not worry about disturbing the Centra Pulse support team. With a whopping 99.7% customer satisfaction rating, customers report that the staff are friendly, discerning and helpful whether there's a serious situation or a minor concern. Many family carers report that their relative now encourages them to go away on holiday because the Telecare Alarm means they are confident that there is a reliable person to call on should they need them. Equally carers feel safe in the knowledge that Centra Pulse are always available and they have all the information they need to get help for their loved one should they fall ill. Centra Pulse emphasise the importance of giving them as much detailed information as possible when you first sign up. It is useful if a relative is available to help with this.  It is good to have contact details for local relatives as well as friends and neighbours. Giving details of any likely medical conditions enable them to act appropriately and quickly. Clients report that they find the pendant easy to operate and they are particularly impressed by the range of the unit. For example, one lady fell over outside her house whilst wearing the pendant and, because she was still in range of the unit she was able to alert the Centra Pulse team. Even though she was too far away to speak through the unit Centra Pulse contacted a neighbour who immediately found and took care of her. Just one example of how a small safety device can make a big difference to the well-being of an individual. This is a simple but potentially like saving piece of equipment.

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