If you struggle to walk up stairs or steps then a stairlift may be the answer. While some people heartily welcome this addition to their home, we understand that others may be a little apprehensive. It seems so confusing and there are so many companies claiming to be the best. At Spring Chicken we’ve researched the market and blind-tested the services offered. As a result we’ve teamed up with a trusted partner who we know will give you the best possible product and service.

Click here for a call back, for brochures or to book a home visit.

Our Trusted Partner

There are three main types of stairlift and one of them will usually fit the layout of your staircase. As staircases are all different, your stairlift will be tailored to your particular stairway.

Many people believe stairlifts are fitted to the wall but, in fact, they fit to your stairs or steps via a track – which means there is minimal work and no need to redecorate! With easy-to-use controls, in-built safety features and attractive fold-away seats, we are sure you’ll find a design that is right for you and your home. There are even special seating options if you have limited flexibility in your hips, knees and shoulders. If you choose to use our partner you can expect an excellent level of service – and no pressure selling - guaranteed!

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Straight
Stairs

Spring Chicken Straight Stairs
Spring Chicken Straight Stairs
Spring Chicken Straight Stairs

If you have straight stairs you will be recommended a straight stairlift. This is the easiest and cheapest design to make and install as there is no bending of metal when making the aluminium track.

Your stairlift will include a choice of upholstery designs, an easy-to-use seatbelt, easy controls built into the arm, wall controls, plus a selection of optional extras so you can customise it for your needs.

  • Straight stairlifts can be installed within 3 working days from the time you order, however if you have an emergency need, do talk to our partner they may have stock they can fit the next day
  • It is important to note that there is virtually no resale value for a stairlift, it’s bespoke to your stairs so it’s like a fitted kitchen where resale is limited

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Curved
Stairs

Spring Chicken Curved Stairs
Spring Chicken Curved Stairs
Spring Chicken Curved Stairs

You will be recommended a curved stairlift if you have a staircase or landing that bends. The rails have to be custom made to the correct angles and then fixed to the steps of your staircase.

Your stairlift will include a choice of upholstery designs, an easy-to-use seatbelt, easy controls built into the arm, wall controls, plus a selection of optional extras so you can customise it for your needs.

  • Multi-storey installations are available, if you need to travel up more than one floor
  • As it is a more complex process to build and fit a curved stairlift, the cost is higher than a straight stairlift
  • The time from order to installation is usually within 10-14 working days
  • It is important to note that there is virtually no resale value for a stairlift, it’s bespoke to your stairs so it's like a fitted kitchen where resale is limited

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Outdoor
Stairs

Spring Chicken Outdoor Stairs
Spring Chicken Outdoor Stairs
Spring Chicken Outdoor Stairs

An outdoor stairlift will help you to navigate outside steps more easily. These have been especially designed to withstand the unpredictable British weather all year round!

The outdoor rail is straight and can only be fitted to solid concrete, solid wood or metal stairs. It comes with a handy protective cover to keep your stairlift clean and dry when not in use.

  • Suitable for straight staircases only
  • Are usually fitted within 3 days from order
  • It is important to note that there is virtually no resale value for a stairlift, it’s bespoke to your stairs so it's like a fitted kitchen where resale is limited

The price of your stairlift will vary, depending on the type of staircase you have, the style you choose and how much you want to customise your stairlift.

The starting point for a simple new straight stairlift is £2,500, for a simple new curved stairlift prices start at £4,500. Buying a reconditioned stairlift can save you between £700 and £1,000. Prices will include all preparation work, installation and a warranty. Stairlifts can also be rented on a month-by-month basis. We recommend you book a free consultation and demonstration with our partner. This will allow you to discuss all your options with absolutely no obligation to buy. All prices quoted are ex-VAT.

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Straight stairs
£2,500 - £4,000

A straight stairlift is the easiest to manufacture and the quickest to install these factors are reflected in the price.
Usually installed within 3 working days from order.

Key factors that affect cost

  • Additional preparatory work such as moving a radiator, trimming a windowsill or installing a power point. This work will all be done by the partner and the cost for it will be included in your written quote
  • More complex installs e.g. a hinged track
  • Selecting more optional extras e.g. bespoke coloured upholstery
  • Seat choice e.g. powered or manual swivel
  • VAT exemption for most users

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Curved Stairs
£4,500 - £8,000

Each curved stairlift is made to order to fit the exact measurements of your stairway. They take longer to make and install and this is reflected in the price.
Usually installed within 10 to 14 working days from order

Key factors that affect cost

  • The complexity of the curved track needed for your staircase
  • Additional preparatory work such as moving a radiator, trimming a windowsill or installing a power point. This work will all be done by the partner and the cost for it will be included in your written quote
  • Selecting more optional extras e.g. bespoke coloured upholstery
  • Seat choice e.g. powered or manual swivel
  • If you rent or buy
  • VAT exemption for most users

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Outdoor stairs
£3,500 - £5,000

Outdoor stairs can only work on straight stairways.
They are weatherproofed to withstand being outside all year round and this is reflected in the price.
Usually installed within 3 working days from order

Key factors that affect cost

  • Additional preparatory work such as installing a power point, removing a gate etc. This work will all be done by the partner and the cost for it will be included in your written quote
  • Length of the track needed
  • Vat exemption for most users

When it comes to buying a stairlift, there are quite a few companies out there and many options to choose from - it’s difficult to know where to start. How do you know if you are getting the right lift or the best deal for you? Are you going to end up feeling obligated to buy something you’re not quite sure about?

When we tested the market we were shocked how some companies used ‘pressure selling’ techniques, and constant phone calls after a home visit to chase the sale.

The industry is represented by an organisation called the British Healthcare Trades Association – the BHTA - this organisation subscribes to the Trading Standards Institute’s code of conduct. All reputable stairlift companies are members of the BHTA and as part of the membership have pledged not to use pressure selling techniques, or confusing pricing. Our advice is that if a stairlift company is not a member of the BHTA – do not deal with them. Of course, our partner is a member of the BHTA and so you can be assured that you can get your needs assessed without any obligation to buy – guaranteed.

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Get more information

Get a brochure to look at in the comfort of your own home. If you have questions talk directly to our partner or call Spring Chicken and we’ll be glad to help

  • Request a call back from our partner
  • Request a brochure direct from our partner
  • Call Spring Chicken and talk to us in confidence
    on 0800 980 3961

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Arrange a Home Visit

If you use our partner you can book and enjoy a home visit knowing that you are under no obligation to buy. The home visit will take between 1-2 hours. As stairlifts are made to fit your stairway there is no other way to get an accurate quote.

  • Have a friend or family member with you on the visit. It helps you to remember all the questions you want to ask and it is good to reflect with someone after the visit
  • The assessor will take measurements of your staircase and listen to your needs and guide you through the range of straight or curved rails, different seats, footplates, colour choices, fabrics and optional extras
  • Our partner has their staff CRB checked so you can trust who is coming into your home
  • Discuss delivery, installation and aftercare
  • Discuss which purchasing option best suits you, whether you’d prefer to rent or buy, or opt for a new or reconditioned model
  • Provide you with a written quotation

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Review your personalised quote

At the end of your home visit, after everything has been discussed, the assessor will give you a written quotation there and then. Your bespoke quotation will include details of warranty and service options, with absolutely no hidden costs.

  • A clear breakdown of your choices and requirements
  • Details of your warranty and service options
  • There is no obligation to buy
  • Take as much time as you need. When you’re ready to go ahead, just call up
  • If you don’t wish to pursue a stairlift just let our partner know and they will not call you again

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Get your Stairlift installed

When you are ready to get your stairlift installed just call up the number on your personal quote and arrange a convenient date for the installation.

  • Installation takes between two and four hours
  • The rails attach to your stairs, not to the wall, so there is minimal mess or disruption
  • If building work is required this will be arranged for you prior to the installation, and the costs for this will have been included in your quotation
  • The engineers will bring a vacuum cleaner with them so, if there is a little bit of mess they will clean up after themselves
  • Don’t feel you need to make them a cup of tea. They’re pretty self-sufficient
  • Once the engineers have finished fitting your stairlift they will spend as much time as you need showing you how to use it. They will only leave when you tell them that you feel fully confident and all your questions have been answered

If you have lots of questions you’d like us to answer about stairlifts, you’ve come to the right place. Our Frequently Asked Questions aim to answer those nagging questions no matter how big or small they may seem.

Questions and Answers

Do I need a stairlift?

Many people who find it difficult to climb the stairs introduce a stairlift to their home to help them get from one floor to another more easily. Stairlifts are much safer than trying to climb the stairs if you have poor mobility. They allow you to live more independently in your home, keeping the energy you would have used climbing the stairs for more interesting pastimes like gardening or playing with grandchildren!

How do stairlifts work?

Stairlifts consist of a rail, a carriage and a seat. The carriage contains the motor which powers the lift up and down the rail which fits directly to the treads of the stairs (not the wall). The seat sits on top of the carriage and the controls are usually built into the arm.

Which stairlift is right for me?

There are a number of options when it comes to choosing the right stairlift. Your stairs will need to be assessed by an expert, if you have a straight staircase you will be offered a straight stairlift, while stairs which have a bend in them will need a curved stairlift. There are even stairlifts for outside to help you get into your house or garden.

Should I buy or rent?

Renting is really only cost effective for a short time e.g. a few months. Discuss your needs with the assessor at the home visit and they will advise you on what is best for you. If you use a British Healthcare Trades Association – BHTA -member they will not sell you something that you do not need.

Do I have to pay for my home demonstration?

No, home visits and demonstrations are free of charge with no obligation to buy. Having a home visit is the only way to get an accurate cost, as everyone's house is different. Our partner understands this and is always happy to come out and assess your needs with absolutely no obligation to buy.

I have arthritis in my hands. Will I be able to operate the Stairlift controls?

Stairlifts are designed to be operated by those with limited mobility, and so all the controls are super-easy to use. At the home visit the assessor will discuss all the options that are right for you.

I struggle to bend my knees. Can I use a Stairlift?

There are perching seat options available. This type of seat means that you do not need to sit down fully to use the stairlift, making it a good alternative for those who find bending their legs a problem.

Are stairlifts easy to control?

Yes stairlifts are designed to be really easy to use. The control options need the lightest of touches and can be controlled by hand, wrist or arm, helping those with the most limited of dexterity.

Will I fall off the stairlift?

The stairlift has an integral seatbelt that is easy to put on and take off. You will feel very secure while using the stairlift.

What happens if there is a power cut?

Stairlifts are powered from rechargeable batteries; this means that in a power cut the stairlift will use its stored energy to continue to function for as many as 6 journeys.

How fast will the stairlift travel?

Stairlifts are designed to glide steadily and slowly up and down your stairs. They tend to travel at around 0.10 metres per second to 0.15 metres per second (29 ½ feet per minute or 0.34 miles per hour).

How much does a stairlift cost?

Prices vary greatly because products are tailored to each customer’s specific needs. See our ‘What will it cost?’ section for more details.

What happens if the lift has been left upstairs, and I’m downstairs?

This can happen when two or more members of your family use the stairlift. In this situation your assessor will advise you to have two controllers – one for upstairs and one for downstairs.

What happens if something gets in the way of the stairlift while it is moving?

Stairlifts have several safety sensors built into them so they will automatically stop if an object is detected in its path.

What is the maximum weight that a stairlift will carry?

A stairlift must only carry one person at a time and the weight limit varies according to the type of rail and chair but 21stone (135kg) is usual.

How much does a stairlift cost to run?

Stairlifts are economical-they run from a normal plug and are equivalent to the cost of boiling your kettle.

Will I still be able to use the stairs as normal if I have a stairlift?

As long as your staircase is not particularly narrow you should be able to use your stairs as normal.

How will my stairlift be powered?

Stairlifts are powered from rechargeable batteries and use a regular 13 amp plug socket for its charge.

How do I know if I’m buying a stairlift from a reputable company?

We recommend only using a company that is a member of the British Healthcare Trades Association – BHTA - this organisation subscribes to the Trading Standards Institute’s code of conduct. If you use a company registered to the BHTA you will have peace of mind that the company you have chosen has pledged to not use pressure selling techniques, will only sell you what you need, and will act in your best interests at all times. The BHTA have produced an independent guide to buying a Stairlift. Call them on 0207 702 2141 for your free printed copy or download a copy here.

I’m worried that I won’t remember what is said at the home visit assessment.

It is always best to have someone with you when you have the home assessment. It will give you someone to talk through what was discussed after the visit. If you choose a British Healthcare Trades Association – BHTA member - you will not experience pressure selling, and will not be made to feel you need to make a decision to buy on the day of the home visit. You will be given a detailed quote, which will allow you to consider your options and choose in your own time, if you want to go ahead.

What safety standards should my stairlift have?

The main UK stairlift standard you should look out for is BS 5776:1996 - British Standard - 'Specification for powered stairlifts'.

Is the stairlift noisy?

No, they are very quiet. You will be able to use the stairlift day or night without disturbing anyone else in your house.

How long does it take to install a stairlift?

It should take no longer than two to three hours to install a basic straight stairlift and four or five hours to install a curved stairlift.

Will my stairlift come with a warranty?

All reputable companies who are British Healthcare Trades Association – BHTA members - offer warranty and servicing packages – and these options will be discussed at the home visit by the assessor.

Will my stairlift need regular servicing?

We would recommend that you have your stairlift serviced once a year. When you have your home assessment ask about the cost and terms of any maintenance or servicing contracts available.

What happens if I no longer need my stairlift?

Most reputable companies will remove and dispose of your stairlift if you no longer want it in your home. There may be a charge for this. If your stairlift is fairly new it may be possible for parts of it to be recycled as a reconditioned model, in which case you may be able to recoup a small percentage of the original cost.

Can I rent a stairlift?

Yes. Several British Healthcare Trades Association – BHTA members - offer rental schemes which allow you to have a stairlift installed and pay monthly. However this can be more expensive than buying a stairlift if you rent for more than a few months. If you only need help to get up the stairs for a short while you may wish to consider a stairclimber instead.

Do I have to pay VAT on my stairlift?

If you meet the government criteria for VAT exemption you will not need to pay the VAT on your stairlift. This will be discussed at the home visit.

Who can be VAT exempt?

VAT exemption is for those who suffer from a disability and/or a chronic or terminal illness. VAT exemption cannot be claimed for a frail senior person who is otherwise able-bodied or any person who is temporarily disabled or incapacitated for example, they have a broken bone.