FAQ

Q: How much do you charge for delivery?

A: Our standard delivery charge is £5.90 for all orders in mainland UK. For deliveries to the Scottish Highlands and offshore UK areas please contact us on 01865 339 366 to obtain a delivery cost.

Q: How long do I have to return something I don’t want?

A: 14 days from the day you receive the item.

Q: What hours is your customer service team available?

A: We are available week days from 8-6pm

Q: Can you send orders outside the UK?

A: No, we currently only sell in the UK. 

Q: How can I check on the status of my order?

A: Sign in to your account here (embed link), click on “my orders” and the status of each order will be shown.

Q: How do I claim VAT exemption?

A: Once you have added everything you need to the basket proceed to the checkout and complete the VAT exemption field.

Q: Something is faulty... What do I do?

A: Sorry to hear that this has happened. Please contact our customer service team on 01865 339366 and they will help you resolve this.

Q: How do I add something to my order?

A: Once an order is complete we are unable to add any further products.