Q: When do you charge me for my order?
A: We charge when the item leaves our warehouse (or our supplier’s warehouse)

Q: How much do you charge for delivery?
A: Our standard delivery charge is £4.80 for all orders. These charges apply only to addresses in the mainland UK.  For deliveries to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, Isle of Man and other offshore UK areas please contact us on 0800 9803961 to obtain a delivery cost .

Q: How long do I have to return something I don’t want?
A: Let us know within 14 days of receiving the item, then we will arrange delivery back to us

Q: What hours is your customer service team available?
A: We are available week days from 9-6pm

Q: Can you send orders outside the UK?
A: No, we currently only sell in the UK.

Q: How can I check on the status of my order?
A: Sign in to your account (link on top left hand side of the website), click on “my orders” and the status of each order will be shown.